Cosmain
Wholesale process

Clear answers before a wholesale order moves

Cosmain's order process is organized by the questions buyers ask before committing to Korean cosmetics sourcing, payment, documents, and shipment planning.

2

Process series published

16

Buyer questions answered

Bank transfer and PayPal are the standard public payment routes.

Series 01

Payment process

How payment methods, invoices, deposits, fees, and PayPal are handled for regular international wholesale orders.

01

What payment methods do we accept?

For regular international wholesale orders, Cosmain supports bank transfer and PayPal.

Other payment routes are not part of the standard public payment process. If a specific market has banking restrictions, any special arrangement is handled directly with the buyer by a Cosmain manager.

02

Which payment method is the main or default one?

Bank transfer is the standard method for larger wholesale orders, company-account payments, and orders that need formal invoice details.

PayPal may be available when it fits the order value, buyer history, currency route, and transaction structure.

03

Do we accept PayPal? Under what conditions?

Yes, PayPal can be used when Cosmain confirms that it fits the order. It is often more suitable for first orders or smaller order values.

Cosmain confirms PayPal availability before asking the buyer to pay. The payable amount and currency are confirmed before checkout.

04

Are payments always made to a company account?

For bank transfer, payment instructions are issued to the confirmed company beneficiary after the buyer, order value, and invoice details are checked.

Cosmain does not publish bank account details on the public website. Buyers should pay only against details received through a confirmed Cosmain account channel.

05

In which currency do we invoice?

Cosmain normally invoices wholesale orders in KRW unless another currency is confirmed in writing for a specific order.

For PayPal, Cosmain confirms the payable amount and currency before checkout. Currency conversion may depend on the buyer's payment source and PayPal account settings.

06

When exactly does the customer pay?

Payment is not requested before the commercial review. Cosmain first checks the order draft, product mix, MOQ, availability, timing, and export-side preparation needs.

After the buyer confirms the reviewed order, Cosmain issues payment instructions and invoice details.

07

Do we require full payment or partial payment?

The usual wholesale structure is a 30% deposit after order confirmation and the remaining balance before shipment.

The deposit must be paid in full because procurement starts from that confirmed payment. Partial payments for the final balance are not standard and must be agreed before payment instructions are issued.

08

Are there any additional fees?

For bank transfer, the buyer should send the full invoice amount so the net amount reaches the company account.

Bank charges, intermediary bank fees, and buyer-side foreign exchange costs are the buyer's responsibility. For PayPal, provider charges and currency conversion can affect the final amount depending on the buyer's payment source.

09

Do we provide a proforma invoice before payment?

Yes. Cosmain can provide a proforma invoice before the payable final invoice.

A proforma invoice is used to show the preliminary order value, deposit amount, or confirmed commercial structure before the final payable invoice is issued.

10

What information is included in the invoice?

The payable invoice includes the information needed to match the payment to the order: invoice number, order reference, buyer or company details, issue date, due date when applicable, currency, product lines, quantities, unit prices, adjustments such as shipping when relevant, and total amount due.

If the final amount changes because of availability, quantity adjustment, shipping, or confirmed preparation details, Cosmain updates the payable invoice before the buyer settles the remaining balance.

Series 02

Order process

How a wholesale order moves from first contact through review, confirmation, sourcing, payment, preparation, and shipment.

01

What is the exact order flow from first contact to shipment?

The usual flow starts with buyer contact and account review, then product selection or a draft order, followed by Cosmain's review of MOQ, availability, price basis, timing, invoice details, and export preparation needs.

After the buyer confirms the reviewed order, Cosmain issues the payment request. The deposit starts sourcing and preparation in Korea. The order then moves through supplier confirmation, warehouse preparation, final invoice or balance payment, export documents, and shipment release.

02

At which step is the order considered confirmed?

An order is considered commercially confirmed when Cosmain has reviewed the order details and the buyer approves the reviewed order structure, including available products, payment timing, and invoice basis.

Operational work starts from that confirmed structure. For deposit-based wholesale orders, the deposit payment is the point that allows procurement and preparation to move forward.

03

At which step do we start sourcing products?

Cosmain starts sourcing after the reviewed order is confirmed and the required deposit has been received.

Before that point, Cosmain can review the order, check availability signals, clarify MOQ or timing, and prepare the payment structure, but procurement should not be treated as started.

04

Do we confirm availability before payment or after?

Cosmain reviews availability before requesting payment. This review helps the buyer avoid paying against a product mix that is not realistic for the requested timing or order size.

Final supplier-side confirmation still happens during sourcing after deposit, because Korean brand and supplier availability can change. If the final available quantity changes, Cosmain updates the buyer before final settlement.

05

Do we lock prices before payment or can they change?

Prices are reviewed before payment so the buyer understands the commercial basis of the order. For a confirmed order, the quoted structure should be treated as the working price basis for payment and sourcing.

Prices can still change if the order changes, supplier conditions change before procurement, availability forces substitution or quantity adjustment, shipping costs are added or updated, or a special currency arrangement is agreed. Any material change should be reflected before the buyer settles the final balance.

06

Who communicates with the customer during the process?

A Cosmain manager communicates with the buyer during review, confirmation, payment coordination, sourcing updates, and shipment preparation.

The buyer should rely on confirmed Cosmain account channels for payment instructions, invoice questions, order changes, and shipment updates.