Cosmain Terms of Service

Cosmain Terms of Service

Effective date: June 11, 2026

These Terms of Service ("Terms") govern access to and use of Cosmain websites, the Cosmain Console, catalog, cart, preorder, order, invoice, payment, shipment, support, and related B2B services (the "Service").

The Service is operated by 코스메인(COSMAIN) / COSMAIN ("Cosmain", "we", "us", or "our"). Cosmain is a Korean B2B cosmetics sourcing and wholesale platform. The Service is intended for business use only and is not intended for personal, household, or consumer purchases.

By accessing or using the Service, creating an account, submitting an access request, accepting a legal document version, placing a preorder or order, approving an invoice, making a payment, or continuing to use the Service after updated Terms are posted, you agree to these Terms on behalf of yourself and the company or organization you represent.

1. Business Operator

코스메인(COSMAIN) / COSMAIN
Business Taxpayer ID Number: 462-56-00108
Representative: Kim Yulia
Business registration date: November 22, 2016
4193, 365 Incheon tower-daero, Yeonsu-gu, Incheon, Republic of Korea
Korean address: 인천광역시 연수구 인천타워대로 365, 103동 50층 5006호(송도동, 힐스테이트 송도 더스카이)
Email: info@cosmain.kr
Phone: +82-10-3907-7454

2. Commercial Summary

This summary is provided for convenience. The full Terms below control if there is a conflict.

3. Eligibility and Authority

You may use the Service only if you are acting for a business, company, sole proprietor, distributor, retailer, marketplace operator, supplier, logistics partner, or other commercial organization.

You represent that:

• you have authority to bind the business or organization you represent;
• all account, company, payment, shipping, and qualification information you provide is accurate and current;
• your use of the Service complies with laws that apply to you, your company, your products, your destination market, and your resale activity;
• you will not use the Service for consumer purchases, personal household purchases, or unlawful trade activity.

Cosmain may request additional information, business documents, payment evidence, import documentation, or resale context before approving access, confirming an order, releasing documents, or shipping goods.

4. Accounts, Roles, and Security

Access to protected areas of the Service may require approval, invitation, authentication, and assignment to a business account.

You are responsible for:

• keeping login credentials, magic links, reset links, and invitation links confidential;
• ensuring that account users are authorized by your company;
• promptly removing or asking Cosmain to remove users who should no longer have access;
• activity performed through your account, whether performed by you or another user with access to your credentials or company account.

Cosmain may rely on instructions, approvals, uploads, messages, payment selections, order actions, legal acceptances, and other activity submitted through your account or by your authorized users.

Cosmain may suspend, limit, or terminate access if we believe an account is unauthorized, inaccurate, inactive, risky, abusive, in breach of these Terms, or no longer suitable for the Service.

5. B2B Access Review

Cosmain may review access requests before granting catalog or ordering access. Review may consider company profile, country, sales channels, order size, target market, product category, support needs, supplier suitability, sanctions or trade risk, payment risk, and other operational factors.

Cosmain may approve, reject, waitlist, withdraw, suspend, or limit access at our discretion. Approval for access does not guarantee approval of any specific order, brand, product, price, destination market, payment method, document, shipment, or supplier arrangement.

6. Catalog, Product, and Pricing Information

Catalog information is provided for B2B review and sourcing support. Unless an order, proforma invoice, sales invoice, or other Cosmain-issued commercial document expressly states otherwise, catalog information is not a binding offer.

Catalog and product information may include product names, images, sizes, variants, categories, ingredients, brand notes, supplier information, orderability modes, MOQ, step quantities, estimated lead times, price lists, currency display, stock indicators, documentation status, and availability guidance.

This information may change due to supplier updates, brand restrictions, discontinued products, package changes, formulation changes, exchange rates, stock movement, MOQ changes, supplier allocations, market restrictions, import rules, freight changes, or data errors.

You are responsible for independently confirming that products are suitable for your market, business model, advertising claims, product registration, labeling, resale channel, and end customers.

7. Carts, Preorders, Order Intents, and Orders

A cart, saved selection, request, preorder, inquiry, availability request, or order intent is a request for commercial review. It is not a binding purchase order unless Cosmain accepts it through the applicable order flow or written commercial confirmation.

Cosmain may accept, reject, split, revise, delay, partially confirm, or cancel requested items based on supplier availability, brand restrictions, MOQ, price changes, payment status, compliance issues, shipping feasibility, documentation, or operational risk.

Where the Service uses preorder, availability, or order-intent flows:

• staff confirmation may be required before payment;
• a deposit may be required before procurement starts or before a sales order is created;
• manual payment methods may require proof upload and staff acceptance;
• PayPal or another payment provider may automatically settle a supported payment when provider confirmation is received;
• procurement, supplier ordering, document generation, or shipment may be delayed until required payment and review steps are complete.

Cosmain records may be used to determine the status, timing, content, and version of carts, orders, invoices, payments, acceptance events, and related instructions.

8. Invoices, Deposits, Payments, and Credits

Cosmain may issue proforma invoices, deposit invoices, final invoices, logistics invoices, packing lists, shipping documents, payment messages, and other commercial documents through the Service.

Unless a document states otherwise:

• a proforma invoice is provided for commercial review and payment coordination;
• final invoices and logistics invoices show amounts due for confirmed goods, services, shipping, logistics, or related charges;
• deposits may be strict and may need to match the required amount exactly;
• final or logistics payments may be subject to acceptance policies set by Cosmain;
• overpayments, underpayments, chargebacks, failed payments, provider fees, FX differences, bank fees, and manual reconciliation issues may delay fulfillment, shipment, or document release.

Supported payment methods may include bank transfer, PayPal, Wise-related payment references, manual payment proof upload, manager-assisted payment, or other methods shown in the Service. Availability of a payment method does not guarantee acceptance for every account, country, order, amount, or invoice.

You are responsible for payment accuracy, payment references, bank charges, intermediary fees, destination bank fees, currency conversion, and compliance with payment-provider terms. Cosmain may reject or hold a payment that cannot be matched, verified, reconciled, or lawfully accepted.

Cosmain may apply payments, credits, adjustments, FX adjustments, opening balances, and other ledger entries to your account or related order records according to Cosmain's internal records and applicable commercial documents.

9. Shipping, Incoterms, Customs, and Import Compliance

Shipping, freight, insurance, customs clearance, duties, taxes, local delivery, product registration, labeling, testing, claims substantiation, and market-specific import requirements are the buyer's responsibility unless Cosmain expressly agrees otherwise in a written commercial document.

Commercial documents may refer to an Incoterm or shipping method. If an Incoterm, route, carrier, or shipping charge changes, Cosmain may update the invoice, shipping plan, or required payment before release.

You are responsible for confirming whether goods may be lawfully imported, distributed, advertised, and sold in the destination market. This includes cosmetic registration, ingredient restrictions, labeling language, claims, safety files, certificates, restricted substances, sanctions, import licenses, resale permits, marketplace requirements, and any other market-specific rules.

Cosmain may refuse, delay, cancel, or require additional documents for orders that appear non-compliant, high-risk, restricted, sanctioned, fraudulent, or impractical to fulfill.

10. Supplier, Brand, and Third-Party Conditions

Cosmain may source goods from suppliers, brand owners, distributors, warehouses, logistics providers, payment providers, messaging providers, data providers, and other third parties.

Third-party conditions may affect price, MOQ, lead time, availability, documents, shipment, payment acceptance, quality claims, returns, and cancellation rights. Cosmain is not responsible for supplier or third-party delays, discontinuation, stock errors, brand restrictions, carrier delays, customs holds, payment-provider outages, or regulatory actions outside Cosmain's reasonable control.

Where the Service links to or integrates with third-party services, those services may have their own terms, privacy policies, fees, limits, and dispute processes.

11. Product Claims, Quality, and Inspection

Cosmain may support sourcing, documentation, and order coordination, but buyers remain responsible for destination-market product suitability and resale compliance.

Unless Cosmain expressly agrees otherwise in writing:

• product images, descriptions, ingredient notes, and marketing references are for business review and may not be sufficient for local regulatory or advertising compliance;
• buyers should inspect goods promptly after receipt;
• shortage, wrong item, visible damage, or apparent defect claims should be submitted with order number, invoice number, photographs, carton details, product details, quantity affected, and carrier documents where applicable;
• claims may be rejected if submitted late, unsupported, caused by improper handling or storage, caused by destination-market restrictions, or inconsistent with supplier or carrier evidence.

Cosmain may offer replacement, credit, refund, supplier escalation, logistics claim support, or another commercially reasonable remedy at our discretion or as stated in the applicable order documents.

12. Cancellations, Changes, Returns, and Refunds

B2B orders are often sourced, reserved, procured, packed, or shipped specifically for the buyer. For that reason, confirmed orders may not be cancellable or returnable once supplier procurement, payment review, packing, document preparation, shipment booking, or dispatch has started.

Cosmain may accept or reject cancellation, change, return, refund, or credit requests based on supplier acceptance, order status, product condition, timing, brand rules, payment status, shipping status, and legal requirements.

Any approved return must follow Cosmain's instructions. Unauthorized returns may be refused, delayed, or excluded from credit. Return shipping, customs costs, duties, taxes, inspection costs, restocking charges, bank fees, and payment-provider fees may be deducted unless Cosmain states otherwise in writing.

13. Prohibited Use

You must not:

• use the Service for unlawful, fraudulent, misleading, infringing, abusive, or consumer retail activity;
• submit false company, account, payment, shipping, compliance, resale, or import information;
• attempt to purchase, source, import, export, advertise, or resell products in violation of law, sanctions, brand restrictions, intellectual-property rights, product safety rules, cosmetic rules, customs rules, or marketplace policies;
• scrape, copy, harvest, reverse engineer, overload, disrupt, or interfere with the Service;
• bypass account approval, role permissions, rate limits, brand blocks, payment gates, legal acceptance gates, or security controls;
• upload malware, unlawful content, unnecessary sensitive information, or documents you are not allowed to provide;
• use Cosmain product data, supplier data, pricing, catalog assets, or documents to mislead suppliers, buyers, regulators, platforms, or customers.

Cosmain may investigate, restrict, remove, suspend, terminate, or report activity that we believe violates these Terms or creates legal, security, payment, trade, supplier, or operational risk.

14. User Content and Uploaded Materials

You may submit information, messages, documents, files, payment proofs, business details, images, instructions, and other materials through the Service ("User Content").

You represent that you have the right to provide User Content to Cosmain and that it is accurate, lawful, and not misleading. You grant Cosmain a worldwide, non-exclusive, royalty-free license to host, store, process, reproduce, transmit, translate, display internally, share with relevant service providers or transaction parties, and otherwise use User Content as needed to provide the Service, support transactions, maintain records, comply with law, and enforce these Terms.

Do not upload personal data, confidential data, regulated data, or third-party materials unless they are necessary for the business purpose and you have authority to provide them.

15. Intellectual Property

The Service, software, interface, layout, database structure, catalog organization, text, graphics, product data structure, workflows, generated platform content, trademarks, and other materials are owned by Cosmain or its licensors and are protected by intellectual-property and other laws.

Subject to these Terms, Cosmain grants you a limited, revocable, non-exclusive, non-transferable right to access and use the Service for your internal B2B sourcing, ordering, payment, and support activities.

You may not copy, resell, sublicense, commercialize, scrape, export, or reuse the Service or Cosmain content except as expressly allowed by Cosmain or as necessary for an approved transaction.

Product brand names, supplier names, third-party trademarks, images, and materials may belong to their respective owners. Your use of those materials for resale, advertising, marketplace listing, or local registration is your responsibility.

16. Confidentiality

Non-public catalog access, supplier information, price lists, account terms, order notes, invoices, payment instructions, internal comments accidentally disclosed, and other non-public business information made available through the Service should be treated as confidential unless Cosmain states otherwise in writing.

You may use confidential information only for approved business with Cosmain and may not disclose it to unauthorized third parties except as needed for your internal purchasing, compliance, accounting, logistics, or legal review.

17. Privacy and Data Protection

Cosmain processes personal information according to the Cosmain Privacy Policy and applicable privacy laws. By using the Service, you acknowledge that Cosmain may process account, access request, catalog, cart, order, invoice, payment, shipment, communication, log, cookie, legal acceptance, and related information as described in the Privacy Policy.

If you provide personal information about another individual, you are responsible for giving any required notice and obtaining any required authorization before providing that information to Cosmain.

18. Service Availability and Changes

Cosmain may update, improve, restrict, suspend, or discontinue parts of the Service at any time. The Service may be unavailable due to maintenance, errors, security events, provider outages, network issues, payment-provider downtime, database issues, force majeure events, or other operational reasons.

Cosmain may correct errors in product information, pricing, order records, invoices, shipping charges, payment status, exchange-rate display, documentation, or account data. If an error affects a pending transaction, Cosmain may revise, cancel, or require additional confirmation before proceeding.

19. Legal Document Versioning and Reacceptance

Cosmain may maintain versioned legal documents, including these Terms, the Privacy Policy, Cookie Policy, and other notices.

Cosmain may require users to accept the current required legal document versions before continuing to use protected areas of the Service. Acceptance records may include document type, version, content hash, timestamp, user, IP address, user agent, locale, jurisdiction, and acceptance surface.

If Cosmain publishes materially updated Terms, we may require reacceptance. Continued use after updated Terms become effective may also constitute acceptance where permitted by law.

20. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Cosmain disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, uninterrupted operation, and error-free operation.

Cosmain does not guarantee that any product, supplier, price, stock quantity, lead time, shipment route, payment method, document, or market compliance result will remain available or suitable for your intended use.

21. Limitation of Liability

To the maximum extent permitted by law, Cosmain will not be liable for indirect, incidental, special, consequential, punitive, exemplary, or lost-profit damages, loss of business, loss of goodwill, loss of data, lost sales, regulatory penalties caused by buyer non-compliance, supplier delays, carrier delays, customs holds, payment-provider issues, or destination-market restrictions.

To the maximum extent permitted by law, Cosmain's total liability arising out of or relating to the Service, these Terms, or any transaction will not exceed the amount of service fees actually paid to Cosmain for the specific transaction giving rise to the claim. If no separate service fee was paid, Cosmain's total liability will not exceed USD 100.

Nothing in these Terms limits liability that cannot be limited under applicable law.

22. Indemnity

You agree to indemnify and hold harmless Cosmain, its representative, employees, contractors, service providers, and partners from claims, losses, damages, liabilities, penalties, costs, and expenses arising from or related to:

• your breach of these Terms;
• inaccurate or unauthorized information, documents, instructions, payment proofs, or User Content you provide;
• your import, export, resale, advertising, registration, labeling, storage, handling, or distribution of products;
• your violation of law, sanctions, product rules, customs rules, marketplace rules, intellectual-property rights, privacy rights, or third-party rights;
• disputes between you and your customers, marketplaces, authorities, carriers, banks, payment providers, or other third parties.

23. Termination

You may stop using the Service at any time. Cosmain may suspend or terminate access to the Service, an account, a role, a payment method, a catalog area, an order flow, or a transaction at any time where permitted by law, including for risk, inactivity, breach, suspected fraud, non-payment, chargeback, compliance concerns, or operational reasons.

Termination does not affect amounts owed, payment obligations, confidentiality obligations, intellectual-property restrictions, legal acceptance records, audit records, dispute rights, liability limits, indemnity, or provisions that by their nature should survive.

24. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Korea, without regard to conflict-of-law rules.

Before starting formal proceedings, the parties should attempt to resolve disputes in good faith through business communication. If the dispute cannot be resolved informally, the courts of the Republic of Korea will have jurisdiction unless a mandatory law requires another forum.

Cosmain may seek urgent injunctive or equitable relief in any competent court to protect the Service, confidential information, intellectual property, payment security, or legal rights.

25. Changes to These Terms

Cosmain may update these Terms from time to time. The updated version will state an effective date. Where appropriate, Cosmain may provide notice through the Service, email, account message, legal acceptance prompt, or other reasonable method.

If you do not agree to updated Terms, you must stop using the Service. Continued use of the Service after updated Terms become effective means you accept the updated Terms where permitted by law.

26. Contact

Questions about these Terms may be sent to:

COSMAIN
Email: info@cosmain.kr
Phone: +82-10-3907-7454
Address: 4193, 365 Incheon tower-daero, Yeonsu-gu, Incheon, Republic of Korea